First, we wish to advise you that we are part of the Fengshui-Emporium group of companies (www.fengshui-emporium.com) and that all on-line order transactions are completed using the fengshui-emporium shopping cart.

That's why, when you "add to cart", you will be transferred to what we like to call the "mechanical" side of the fengshui trading operation.  All orders placed online will be acknowledged with reference to
fengshui-emporium.

Each time you add an item to your cart we suggest you use the back button on your browser to continue shopping, or proceed to the order form if you are ready to complete your order.


SHIPPING ADDRESS
If paying by credit or debit card, please note that we are only able to ship to the cardholder's address, and not to a third party.

When you have finished adding to basket, and have completed all the required details at the check-out stage, you will be asked to proceed to make your payment.  

This is the logo of our credit card payment processors, WorldPay:




Do please note that the card details you provide must match those entered on the order form, i.e. the name and address of the card holder must match exactly the billing name and address.

A word about security: we do not have access to your credit card details at any stage of the on-line ordering transaction.  If, however, you prefer to order by telephone we shall obviously need your card details.  Never send your card details by e-mail.  Telephone is okay; so is fax.

Order Online
Order By Telephone
Order By Fax
Order By Mail
 

Telephone No: 08709 781701

Fax No: 08709 337042

Mail Address: Sheba-Creations,  Unit 619,  6 Slington House,  Rankine Road,  Basingstoke, RG24 8PH,  UNITED KINGDOM

click here to e-mail us


A word regarding cheque payments.  We are quite happy to accept cheques, but only for amounts in British Pounds drawn on UK banks.  Please allow 7 days for cheque clearance.


TERMS & CONDITIONS

GENERAL
None of the statements made on this page affect the consumer's statutory rights in matters of dispute

PRICES                                
All prices quoted are in GB Pounds and inclusive of UK tax.

DELIVERY
We despatch most orders within 4 days of receipt.  In the event of delays occasioned by stock shortage, you will be informed at the time of placing your order.

CANCELLATION
Orders may not be cancelled after despatch. In the event of an order being cancelled prior to despatch, we exercise the right to levy a charge equivalent to the service fee charged by our credit card processing company. This currently equates to 4.5% of the chargeable order value. Where cancellation is occasioned by our failure to meet certain order requirements, whether in terms of our inability to meet the quality, price or delivery periods as stated elsewhere within these pages, the aforementioned cancellation charge will not apply.

BREAKAGES/SHORTAGES
Any breakages or shortages must be notified within 3 days of receipt.  Damaged or incorrectly-supplied items will be replaced free of charge.

OWNERSHIP AND RISK
Risk of loss or damage to goods passes to customer at time of delivery.

All goods remain the property of Feng Shui Emporium until payment has been made in full, and cheques have been cleared.

REFUNDS
Refunds will be given at the discretion of the Company Management, but any decision made by the company will not affect your normal statutory rights in matters of dispute.

SUBSTITUTION
We reserve the right to substitute item/s of similar type, quality and price where the ordered item/s is currently out of stock.  This does not affect your normal statutory rights in matters of dispute.